client process

How to Ensure Clients Stick to Your Project Schedule

How to Ensure Clients Stick to Your Project Schedule

Suzie reached out to you in a panic on Monday. 

She needed her new website up and running yesterday, and sheโ€™s hoping youโ€™ll take her project on right away.

Being the nice person that you are, you agree. You set up a general timeframe and hit the ground running.

But it isnโ€™t long before Suzie starts running the show. Sheโ€™s unhappy with the concepts youโ€™ve shared with her and although you agreed to a few revisions at the outset of the project, youโ€™ve made exceptions to keep her happy. 

Not only is this situation frustrating, but itโ€™s put you behind on your other client projects. Stress creeps in. Both you and Suzie are irritated with the process, and you canโ€™t wait for the project to end.

If this situation becomes a trend in your service-based business, you wonโ€™t last long. 

But hereโ€™s the good news: This awful situation couldโ€™ve been prevented. 

The most common question I receive about my 2-week design process is, by far, โ€œHow do you ensure that clients stick to your project schedule?โ€

The simple answer? Setting boundaries and managing expectations. 

But hereโ€™s a more detailed explanation of what that looks like from start to finish in my client process.