Suzie reached out to you in a panic on Monday.
She needed her new website up and running yesterday, and sheโs hoping youโll take her project on right away.
Being the nice person that you are, you agree. You set up a general timeframe and hit the ground running.
But it isnโt long before Suzie starts running the show. Sheโs unhappy with the concepts youโve shared with her and although you agreed to a few revisions at the outset of the project, youโve made exceptions to keep her happy.
Not only is this situation frustrating, but itโs put you behind on your other client projects. Stress creeps in. Both you and Suzie are irritated with the process, and you canโt wait for the project to end.
If this situation becomes a trend in your service-based business, you wonโt last long.
But hereโs the good news: This awful situation couldโve been prevented.
The most common question I receive about my 2-week design process is, by far, โHow do you ensure that clients stick to your project schedule?โ
The simple answer? Setting boundaries and managing expectations.
But hereโs a more detailed explanation of what that looks like from start to finish in my client process.

